โฆ Please Read Before Booking
Thank you for choosing Chozen Luxe. These policies ensure a smooth, respectful experience for both of us.
โNo deposit required to book.
โIf cancelled less than 24 hrs before your appointment or you no-show, your card will be charged 50% of the service total.
โThere is a 10-minute grace period.
โAfter 10 minutes late, a $15 late fee will be added to your total.
โAfter 15 minutes late, your appointment is cancelled and your card will be charged 50% of the service.
โIf you're late often or do not respect the time policy, future bookings may not be accepted.
โYou may reschedule or cancel 24 hours before your appointment time.
โCancellations or failure to reschedule within the 24hr window โ your card on file will be charged 50% of the service.
โNo-call/no-shows will be charged 50โ100% of the service total and may be restricted from booking in the future.
โGood news โ I do travel!
โ$20 base travel fee for up to the first 10 miles, then $1 per additional mile.
โTravel fee + $20 deposit must be paid upfront.
โLocation must have good lighting, clean environment, space, and available parking.
โSame late rules apply: 10 mins = $15 fee | 15 mins = cancelled + deposit forfeited.
โIf the location is unsafe or you're not present when I arrive, the appointment is cancelled with no refund.
โRemaining balance is cash preferred.
โI accept Cash, Apple Pay, and Tap.
โCard/tap payments may have a small processing fee.
โNo extra guests or children unless they are being serviced.
โThis keeps the environment calm, clean, and focused.
โPlease arrive with bare nails unless you booked a soak off.
โI don't work over anybody else's work unless you don't mind what may come with it โ your nails might not last as long, etc.
โFailure to book a soak-off may shorten your service time, resulting in you having to rebook for the original service.
โAll services are non-refundable.
โIf you experience any issues, contact me within 48 hours for an assessment and/or potential fix.
โIf you are sick, stay home. Take care of yourself, get well, and book another time.
โIf you have open cuts, infections, or contagious conditions, I may decline the service for safety reasons.
I value your time, and I ask the same in return. I grew up on โ respect goes a long way, and to whom much is given, much is required. These policies are in place to maintain professionalism, fairness, and the quality of your experience.
You respect me, I respect you.. simple. Now don't be scared to book and get luxed. โจ
Questions? Reach out before booking.
View our Privacy Policy ยท Last updated May 20, 2026